Customer Service Coordinator - Randburg

apartmentProstaff Holdings placeJohannesburg calendar_month 

Minimum requirements for the role:

  • A tertiary qualification in Biomedical Technology, Medical Laboratory Science, or a related field is preferable, but would consider someone if they have strong customer service experience working within the IVD industry.
  • Previous experience having worked within a Customer Service, Internal sales or a Coordinator role is essential.
  • Previous Experience working with automated laboratory systems and diagnostic analysers, consumables are preferred but not essential.

The successful candidate will be responsible for:

  • Managing customer service activities, which include sales and processing orders, supporting customers with enquiries, and ensuring smooth communication between customers, sales, service engineers, logistics, and suppliers.
  • Coordinating customer requests and liaising with internal teams to ensure timely resolution.
  • Monitoring and managing service repairs on equipment and new orders with customers.
  • Maintaining accurate customer records and updating internal systems.
  • Handling queries with customers on the equipment they have ordered.
  • Providing feedback to customers regarding various products that they have ordered.
  • Ensuring external sales are kept informed of any developments that are relevant to their customers.

Salary package, including benefits, is highly negotiable depending on experience gained.

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