Customer Service Coordinator - Randburg

Minimum requirements for the role:

• A tertiary qualification in Biomedical Technology, Medical Laboratory Science, or a related field is preferable, but would consider someone if they have strong customer service experience working within the IVD industry.
• Previous experience having worked within a Customer Service, Internal sales or a Coordinator role is essential.
• Previous Experience working with automated laboratory systems and diagnostic analysers, consumables are preferred but not essential.

The successful candidate will be responsible for:

• Managing customer service activities, which include sales and processing orders, supporting customers with enquiries, and ensuring smooth communication between customers, sales, service engineers, logistics, and suppliers.
• Coordinating customer requests and liaising with internal teams to ensure timely resolution.
• Monitoring and managing service repairs on equipment and new orders with customers.
• Maintaining accurate customer records and updating internal systems.
• Handling queries with customers on the equipment they have ordered.
• Providing feedback to customers regarding various products that they have ordered.
• Ensuring external sales are kept informed of any developments that are relevant to their customers.

Salary package, including benefits, is highly negotiable depending on experience gained.