Oproepsentrum Agent/ Call Centre Agent

MINIMUM REQUIREMENTS:

• National Senior Certificate (diploma or bachelor's pass with a minimum of 50% for AFRIKAANS and Maths Literacy or Mathematics is essential)
• 1-2 years of Customer Service or Sales experience required.Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)
• Computer literacy (MS Word, Excel and Outlook)
• Clean criminal history

ROLES AND RESPONSIBILITIES:

• Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process.
• Identify and report process and system failures and enhancements to improve client experience.
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

Note:

• Your interview will be conducted in AFRIKAANS. In order to be successful, you will be required to pass an online assessment and background verification checks.
• If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.

Cut off date for CV submission is: 30 November 2025

Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.