General Manager

This pivotal role is also responsible for executing the operational strategy, ensuring a consistent customer experience across all restaurants, and fostering a world-class operations culture.

Operations Management:

• Relating to all operations in Warehouse, Transport and Inventory, Facilities and Fleet.
• Translate the company's strategic plans into defined operational plans.
• Provide operational leadership and effective management to ensure accurate operational controls.
• Directing all operational activities across the business unit.
• Managing the functional areas to achieve the required KPI’s.
• Ensures all quality audits are passed.
• Maintain all statutory and regulatory certifications.
• Ensures all operations comply with Company policy and procedure.
• Improves operational KPI’s year on year.
• Reviewing Inventory Control Operations ensuring that accuracy and system integrity is maintained.
• Ensures DC master delivery schedules are optimal, accommodate growth and meets the customer’s needs.
• Identifying opportunities to streamline business processes and systems.
• Ensures all quality audits are passed.

Customer Service:

• Achieve customer contractual service levels.
• Build and maintain trusting relationships with key customers, partners, and stakeholders.

• Conduct strategic sessions with customers to understand any changes in their operating environment. Using this info to improve / change service offering to customer.
• Resolve critical matters through seasoned negotiation skills and diplomacy.

Continuous Improvement:

• Lead People Development, Operational Excellence and Continuous Improvement.
• Stay abreast of current market and industry trends and implement best practices where applicable.

Develop and manage high-performance multi-disciplinary team in order to solve problems within the distribution centre

Reporting:

• Presents and explains performance per DC in Monthly MANCO meetings.
• Customer Business Review presentations

Finance:

• Develop an attainable operational budget and align this to company financial strategy.
• Achieve budgeted cost per case per DC.
• Drive Cost Control

Risk:

• DC contingency plans are always up to date.
• Operational risks are timeously addressed and mitigated.
• Mitigate financial loss.
• Ensure that all KPI’s are met, and risk is mitigated.
• To be knowledgeable on the FSSC 22000.
• To lead the food safety Team and update them on all relevant changes and or improvements.
• To be conscious about food safety and quality protocols in the distribution centre.
• To be part of the Food safety Team and custodian of improvements.
• To be accountable for all internal and external audits and ensure smooth running of the audit procedure.

People:

• Ensures alignment and execution of the HR strategy.
• Cultivate a strong and safe performance culture across the business unit.
• Team performance is reviewed at least quarterly.
• Succession plans for team members are always up to date.
• Continuous training and development according to training requirements are met and up to date.
• Continuously coaches and mentor’s staff.
• Host monthly staff and union meeting with minutes.
• Ensure that all staff maintains DQSP certification.

• Ensures a good corporate culture is maintained, pro-actively managing the IR landscape.
• Develop a good relationship with the elected Union.

Work Experience Required:

• Senior Operational Management including but not limited to:

o Warehouse Management

o Inventory Management

o Transport Management

o Supply Chain Management

o Customer Service Management

• Health & Safety Management
• Facility & Asset Management
• Fleet Management
• Contingency Planning & Management
• Best Practice / Continuous Improvement Management
• Management of multi temperature stock items
• Management of complex, multi-site, multi-disciplinary, multi-culture organizations.
• Integrated strategy formulation and execution within large organizations of 400 plus employees.
• People Management including but not limited to:

o Probation Management

o Performance Management

o Time and Attendance Management

o Disciplinary Enquiries, including investigations, initiating and chairing.

o CCMA / Bargaining Council Exposure

• Unionized Workforce Management NBCRFLI
• Culture development.
• Organizational planning.
• Change Management

Minimum requirements:

• Grade 12 with Relevant Tertiary Degree, Honors Degree in Business / Supply Chain Management. MBA an advantage.
• 8-10 Years’ experience in a similar role within a similar field or industry. NBCRFLI
• MS office skills and Intermediate to advanced MS Excel skills required,
• Accounting Software Microsoft Great Plains
• Planning and Routing Soft Ware knowledge
• Advanced WMS system skills.