Hotel Receptionist
Helderberg Personnel CC Cape Town
Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience.
Key Responsibilities Include but Are Not Limited To:
- Handling email requests in a professional and efficient manner
- Responding to guest enquiries courteously and effectively
- Managing guest check-ins and check-outs
- Operating the switchboard and directing calls appropriately
- Managing restaurant bookings and hotel reservations
- Operating the hotels Property Management System (OPERA Cloud)
- Managing guest accounts and ensuring accurate billing
- Performing daily pit checks during each shift
- Resolving guest complaints promptly and professionally
- Maintaining full knowledge of room categories and property layout
- Maintaining knowledge of all hotel offerings and services
- Liaising effectively between departments to ensure seamless service delivery
- Assisting with balancing the daily revenue report
- Post-matric hotel school qualification advantageous
- At least 2 years experience within a five-star establishment
- Computer literate & and operating OPERA Cloud Property Management System
- Excellent communication skills
- Strong numeracy skills
- High level of English proficiency
- Motivated, enthusiastic and energetic
- Team player with a positive attitude
- Willingness to work shifts
- Ability to work under pressure
- Own transport
- Must reside in or near the Cape Town Southern Suburbs at commencement of employment
- Market-related salary, taxable medical aid allowance and pension fund contribution
- Shift-based position, including weekends and public holidays
JenrecruitmentCape Town
A well-established hotel known for its warm hospitality and personalized guest experience. As the first point of contact, our receptionist should embody a polished, professional, and welcoming front-of-house presence. Please note only candidates...
Helderberg Personnel CCCape Town
To:
• Handling guest check-ins and check-outs efficiently
• Managing email requests and guest enquiries professionally
• Operating the switchboard and directing calls
• Managing restaurant bookings and hotel reservations
• Operating OPERA Cloud Property...
Pepperclub Hotel & SpaCape Town
Receptionist & Back-Up Therapist Purpose of the Position
Under the general direction of the Spa Manager and within the limits of the hotel’s policies and procedures, the Receptionist & Back-Up Therapist is responsible for delivering exceptional...