German Speaking Customer Service Representative
Cross Border Talents Johannesburg
German Speaking Customer Service Representative
Online Retail Project
Location: Umhlanga, South Africa (On-site)Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits
Job Overview
We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.
Language Requirements- German: B2–C2 level (very good to native-level proficiency required)
- English: Advanced (for training and internal communication)
- Manage customer inquiries via phone, email, and chat
- Support customers with orders, deliveries, returns, and account-related topics
- Deliver high-quality service while meeting KPIs and quality standards
- Follow internal processes and compliance guidelines
- Matric / Grade 12 qualification (mandatory)
- Strong communication and problem-solving skills
- Availability for 24/7 rotating shifts
- Willingness to work on-site in Umhlanga
- Previous customer service experience is an advantage
- 1x local flight to Durban prior to start date
- 20 nights accommodation provided (company-selected location)
- Relocation support available for candidates relocating within South Africa
- Paid training
- Career development opportunities
- International and professional working environment
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