German Speaking Customer Service Representative

apartmentCross Border Talents placeJohannesburg calendar_month 

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time

Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

Language Requirements
  • German: B2–C2 level (very good to native-level proficiency required)
  • English: Advanced (for training and internal communication)
Key Responsibilities
  • Manage customer inquiries via phone, email, and chat
  • Support customers with orders, deliveries, returns, and account-related topics
  • Deliver high-quality service while meeting KPIs and quality standards
  • Follow internal processes and compliance guidelines
Requirements
  • Matric / Grade 12 qualification (mandatory)
  • Strong communication and problem-solving skills
  • Availability for 24/7 rotating shifts
  • Willingness to work on-site in Umhlanga
  • Previous customer service experience is an advantage
Relocation & Benefits
  • 1x local flight to Durban prior to start date
  • 20 nights accommodation provided (company-selected location)
  • Relocation support available for candidates relocating within South Africa
  • Paid training
  • Career development opportunities
  • International and professional working environment
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