Debtors Clerk
Persona Staff Cape Town R 20,000/month
Key Responsibilities:
- Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
- Ensure all recoverable expenses are billed accurately and recovered in full
- Perform reconciliations for municipal services, rates, levies, and recoveries
- Maintain monthly municipal control sheets and daily debtors reports
- Conduct tenant deposit audits, process refunds, and manage tenant deposits
- Process tenant account openings, closures, adjustments, and reconciliations
- Handle all tenant queries relating to accounts, billing, and recoveries
- Manage debt collection processes including arrears follow-ups, reminders, and reporting
- Issue letters of demand, arrears SMS notifications, and payment reminders
- Liaise with attorneys regarding defaulting tenants and legal handovers
- Send tenant statements and manage debit order setup and processing
- Capture receipts, complete banking documentation, and follow up on unallocated payments
- Report cash received in line with FICA requirements
- Liaise with meter reading companies, utility providers, and service partners
- Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
- Assist with bank reconciliations and general financial reconciliations when required
- Maintain accurate records, scanning, filing, and documentation
- Assist auditors and support audit processes
- Stand in for facilities or finance functions when required
- Support managers, property managers, and facilities teams administratively
- Adhere to all internal workflows, processes, confidentiality, and compliance requirements
Key Requirements:
- Proven experience as a Debtors Clerk within a property management environment
- Strong understanding of tenant billing, recoveries, and reconciliations
- Excellent numerical accuracy and attention to detail
- Strong customer service, communication, and problem-solving skills
- Ability to manage high volumes of work and multiple priorities
- Proficient in MS Office; property management systems (e.g. MDA) advantageous
- Ability to work independently and manage time effectively
- High level of integrity and confidentiality
Salary: Market-related, depending on experience
SHARON NUROCK RECRUITMENT CCCape Town
preferred.
• Minimum 2 to 3 years experience in a Debtors Clerk / Credit Control role.
• Must have experience in Sage Pastel and MS Office.
• Fluent in Afrikaans and English (verbal and written).
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