Client Care Manager (Pretoria - MONTANA)
Techbridge Recruitment Pretoria
Key Responsibilities
- Lead, manage, and motivate the customer care team to achieve performance targets
- Monitor service levels and ensure delivery against SLAs and KPIs
- Handle escalated customer queries and ensure timely resolution
- Analyse customer trends and provide reporting on team performance and service metrics
- Collaborate with internal departments to enhance customer experience and processes
- Implement and improve customer service workflows and best practices
- Conduct performance reviews, coaching, and ongoing team development
- Ensure compliance with company policies, procedures, and operational standards
- Proven experience in a customer care / call centre management role
- Strong leadership and team management experience
- Advanced computer literacy, including Microsoft Excel and MS Office 365
- Experience with customer service systems advantageous (e.g. Freshdesk or similar)
- Knowledge of FICA compliance advantageous
- Excellent verbal and written communication skills
- Strong analytical and reporting capability
- Ability and willingness to work shifts
- Leadership and people management skills
- Strong decision-making and problem-solving ability
- Customer-centric mindset with a focus on service excellence
- High level of accountability and professionalism
- Ability to work under pressure and manage multiple priorities
- Strong organisational and time management skills
Michelle Taylor RecruitmentPretoria
Job Specification - Creditors:
• Purchases requisition for authorization schedule.
• Placing order with Suppliers SAGE order generation.
• Checking invoices to order pricing and delivery note.
• Creditors Reconciliation and preparation for...
Techbridge RecruitmentPretoria
Key Responsibilities
• Assist with loading and offloading stock deliveries safely and efficiently.
• Move, stack, and organize parts within the warehouse.
• Keep work areas clean, tidy, and free from hazards.
• Assist pickers/packers and store staff...
Oostelike Personeel KonsultantePretoria
Automotive or Motor Debtors & Creditors Clerk
Job Purpose
To manage and maintain accurate financial records, oversee debtors and creditors functions, administer payroll processes, and ensure full compliance with SARS and statutory requirements. The...