Retail Trainer - Sports Wear (Sandton)

Ideally the successful candidate will come from a sportswear background in retail (shoes and accessories).

Key duties and responsibilities include:

• Training Delivery: Designing and facilitating engaging training sessions, workshops, and demonstrations for both new hires and existing employees, covering product knowledge, new releases, and soft skills like customer service.
• Content Development: Creating and updating a variety of training materials, such as presentations, user guides, videos, and manuals, tailored to different learning needs and product specifics.
• Needs Assessment: Collaborating with store managers and sales teams to identify specific training needs based on performance metrics, customer feedback, and market trends.
• Effectiveness Evaluation: Monitoring and assessing the effectiveness of training programs through feedback, assessments, and performance improvements to make necessary adjustments.
• Product Expertise: Maintaining in-depth, up-to-date knowledge of all company sportswear products, including technical features, usage, benefits, and competitive products.
• Collaboration and Feedback: Serving as a liaison between the retail floor and product development or marketing teams to gather and share customer and staff feedback, helping to inform future product development and marketing strategies.
• Sales Support: Supporting sales initiatives by ensuring staff are equipped with the selling techniques required to promote specific international sports brands or product lines effectively, often with a goal of achieving sales targets.
• Onboarding Support: Assisting with the onboarding process for new team members to ensure a seamless integration and immediate access to necessary product knowledge.
• Documentation and Reporting: Maintaining accurate training records and documentation, and providing reports on training metrics and outcomes.

Valid Drivers license