Customer Services Team Leader
Call Centre Staffing Cape Town
Responsibilities:
- Provide timely and quality responses to customer complaints and escalations across all channels.
- Ensure a customer-centric approach is embedded in all processes and interactions.
- Collaborate with other departments to ensure a seamless customer experience across all touch points.
- Manage day-to-day operations of the customer service team.
- Provide training and support to team members in complaints handling and customer service skills
- Contribute to a positive team culture and motivate staff towards achieving performance targets.
- Monitor team performance and ensure the team adhere to our quality metrics.
Must haves:
- 4 years of Management / Team Leader experience on an online retail/ ecommerce campaign.
- E-commerce Customer Service Experience ( amust have).
- Complaint handling experience (essential).
- Marketplace experience (eBay, Amazon, TIKTOK).
- Zendesk experience
- Experience managing a remote team.
The Legends AgencyCape Town
Customer Experience Team Leader
Lead and inspire a dynamic customer service team for a growing UK-based logistics business.
Cape Town (Remote to start, office-based within 3 months), up to R40,000/month
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