Director of Operations – Online Gaming
Director of Operations Online Gaming
Lead the operational build and scale of a major online gaming division with a clear pathway into General Manager leadership.
Johannesburg, South Africa | Online Gaming | R100,000 R200,000
About Our Client
Our client is a well-established hospitality and gaming group operating across South Africa and Botswana, with a growing focus on digital gaming operations. As the business expands its online gaming presence, they are investing heavily in building a high-performing, compliant and commercially competitive online operation.
This is a rare opportunity to join at a pivotal stage of growth and play a key role in shaping the future of the online gaming division. The environment is commercially driven, fast-moving and suited to an experienced operator who thrives in scaling businesses and leading high-performance teams.
The Role: Director of Operations Online Gaming
This is a senior leadership role responsible for the operational excellence, commercial performance and regulatory compliance of the online gaming division across sportsbook and casino operations.
Reporting into the General Manager, the successful candidate will oversee all core operational functions including customer services, VIP management, fraud and risk, payments, compliance and operational performance. The role is designed as a succession pathway into a General Manager position within 1218 months for the right individual.
Key Responsibilities- 10+ years of online gaming operations experience, with significant senior leadership exposure across sportsbook and casino environments
- Oversee the end-to-end operation of the online gaming business, ensuring operational performance, uptime and player experience standards are consistently achieved
- Lead all operational functions including customer services, VIP management, fraud and risk, payments and compliance
- Drive operational reporting, KPI tracking and executive-level performance reviews across the business
- Manage responsible gambling, AML controls and regulatory compliance in line with South African gaming legislation and licensing requirements
- Lead fraud prevention and risk mitigation strategies while balancing commercial performance and player experience
- Oversee payment operations, provider relationships and withdrawal processes to ensure speed, compliance and operational efficiency
- Develop and lead senior operational teams, driving accountability, performance and continuous improvement
- Work closely with executive leadership to support the long-term growth and positioning of the online gaming division
- Represent the online gaming business at executive and board level where required
- 10+ years of experience within online gaming operations, ideally from a licensed operator environment
- Proven experience in a senior operational leadership role within sportsbook and/or online casino operations
- Strong understanding of regulated gaming environments, compliance obligations, responsible gambling and AML frameworks
- Experience leading operational teams across customer service, VIP, payments, fraud and compliance functions
- Strong commercial acumen with the ability to translate operational data into strategic business decisions
- Experience operating within the South African online gaming market highly preferred
- Prior experience within operators such as Betway, Hollywoodbets or similar online gaming businesses highly advantageous
- Exposure to African or emerging market gaming operations beneficial
- Strong leadership capability with the ability to build credibility at executive level
- Commercially driven, detail-oriented and highly operational in approach
- Able to thrive in a fast-paced, evolving and high-growth environment
- Must be able to work in South Africa without visa restrictions