Call Centre Agent
Select One Johannesburg
What Youll Do
- Answer incoming calls and respond to customer queries in a professional manner
- Make outbound calls to follow up on leads or payments (where required)
- Maintain accurate records of all customer interactions
- Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)
- Handle customer concerns with empathy and effective problem-solving skills
- Experience: Minimum 612 months call centre experience (sales, customer service, or collections) preferred
- Skills: Strong communication skills, active listening, and computer literacy
- Attitude: Target-driven, reliable, and adaptable to changing demands
- Language: English fluency (additional languages an advantage)
- Availability: Must be able to work rotational shifts and weekends if required
Phakisa HoldingsJohannesburg
Call Centre Agent
Location:
JHB - Central
Type:
Contractor
Seniority Level:
Mid Career (4 - 6 yrs exp)
Duties and Responsibilities:
• Inbound Call Centre Agent: Handles incoming customer calls to provide support, track shipments, resolve...
Emporium Human CapitalMeadowdale, 15 km from Johannesburg
Call Centre Agent POS25193
Based: Meadowdale
Salary: R8000 9500.00(based on experience)
Role Summary
Serve as the first point of contact for customers, managing both inbound and outbound calls with professionalism and efficiency. Focused...
WMS SecureJohannesburg
Provide Dedicated Customer Service: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.
• Manage CRM Work Items: Handle all Premium CRM work item queries and those received from other...