Call Centre Agent - Automotive

apartmentEmporium Human Capital placeMeadowdale business_centerR 8,000 - R 9,000/month calendar_month2025/08/13

Call Centre Agent POS25193

Based: Meadowdale

Salary: R8000 9500.00(based on experience)

Role Summary

Serve as the first point of contact for customers, managing both inbound and outbound calls with professionalism and efficiency. Focused on delivering exceptional customer service, generating qualified leads, booking appointments, and supporting the dealerships sales and aftersales goals.

This role plays a vital part in ensuring a smooth customer experience while maximizing business opportunities.

Minimum Requirements

Matric / Grade 12 is essential
12 years experience in a call centre or customer service role (motor or retail industry preferred)
RE5 qualification will be advantageous
Previous dealership experience is beneficial
Fluent in English (additional languages will be a plus)
Clear criminal and ITC record
Flexible availability must be able to work weekends or extended hours when required
Excellent telephone etiquette and verbal/written communication skills
Strong interpersonal and customer service abilities
Professional, resilient, and able to work under pressure
Detail-oriented with strong data capturing accuracy
Computer literate proficient in MS Office and CRM systems
Capable of multitasking in a fast-paced environment
Friendly, positive attitude with a customer-first mindset
Results-driven, goal-oriented, and accountable
Dependable, trustworthy, and committed to delivering service excellence

Key Responsibilities (including but not limited to)

Handle high volumes of inbound and outbound calls in a professional, courteous manner.
Respond promptly to customer inquiries related to vehicle sales, services, bookings, and general queries.
Generate and qualify leads for the sales and/or service department.
Schedule service appointments and test drives; follow up on missed or unconfirmed bookings.
Conduct follow-up calls post-sale or post-service to measure customer satisfaction and drive retention.
Assist with promotional campaigns, service reminders, birthday calls, and other customer engagement initiatives.
Maintain accurate and up-to-date customer records within the CRM system.
Stay informed on current vehicle models, dealership services, pricing, and ongoing promotions.
Work collaboratively with sales executives, service advisors, and management to ensure customer needs are met.

Closing Date: 5 September 2025

To apply for this position:

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