Hotel Manager - Boutique Hotel, Franschhoek. Inspire Excellence. Lead with Grace

HOTEL MANAGER FRANSCHHOEK, WESTERN CAPE

Set on a serene wine estate in the heart of the Franschhoek Valley, this boutique property blends art, nature, and contemporary design to create a sanctuary of quiet luxury. Were looking for a Hotel Manager who embodies refined leadership, attention to detail, and a deep passion for hospitality.

• Oversee all hotel operations with poise and precision.
• Lead and motivate a passionate team across Front Office, Housekeeping, and F&B.
• Maintain exceptional standards of guest experience, presentation, and service.
• Drive revenue, efficiency, and consistency across all departments.
• Collaborate with the culinary and wellness teams to create a seamless, holistic guest journey.
• Train, mentor, and develop staff to uphold excellence in every detail.

• Deliver consistently high guest satisfaction and memorable experiences.
• Maintain operational harmony between all service departments.
• Achieve financial and operational performance goals.
• Build and retain a motivated, high-performing team.
• Ensure impeccable adherence to brand, safety, and quality standards.
• Foster a culture of warmth, precision, and pride in service.

• 5+ years management experience in a luxury or boutique hotel.
• Deep understanding of fine hospitality and guest care.
• Strong financial acumen and strategic thinking.
• Exceptional interpersonal and leadership skills.
• A calm, polished, and professional presence.

• Maintain seamless operational flow and proactive guest engagement.
• Resolve guest and staff challenges swiftly and diplomatically.
• Ensure presentation, cleanliness, and safety standards are met at all times.
• Strengthen interdepartmental communication and morale.
• Represent management with professionalism and authority in every situation.
• Contribute to the estates culture of calm precision and gracious hospitality.

• 24 years experience in a supervisory or duty management role.
• Confident leadership and an intuitive sense of guest care.
• Excellent communication and organisational skills.
• Professional presence and ability to lead under pressure.

This is a chance to play a central role in one of the valleys most sought-after destinations a place where excellence is delivered quietly, but felt deeply.