Business Analyst

Responsibilities:

• Conduct thorough analysis of current business processes and identify areas for improvement.
• Analyse data to assess trends, identify risks, and support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0.
• Perform gap analysis between current processes and desired outcomes and recommend solutions.
• Facilitate workshops and meetings to elicit requirements and align stakeholders.
• Work closely with cross-functional teams to support successful implementation of approved process changes.
• Assist with system integration testing (SIT) & user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle
• Conduct regular reviews of processes to identify potential issues and make recommendations for improvement.
• Communicate effectively with stakeholders to provide updates and gather feedback on process changes.
• Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents (owned by process owners).
• Act as the scribe for policy and SOP documents, using PMO-approved templates, and facilitate completion with process owners.
• Ensure SOPs and policy drafts align with documented business requirements and organizational standards.
• Develop process prototypes and lightweight apps
• Support change management activities by providing input for training materials and user documentation (training delivery remains with Learning & Development).
• Stay up to date with industry trends and best practices to continuously improve business processes.

Requirements:

• Bachelor's degree - Business Administration Management, or related field.
• Proven experience as a Business Analyst or similar role (minimum 5 years for mid-senior level).
• Familiarity with BPMN 2.0 and process modelling tools (Visio, SIPOC).
• Familiarity with AI and other no code/low code tools for prototype development (Smartsheet, Base 44)
• Experience with requirements management tools and methodologies.
• Knowledge of project management principles (certification advantageous).
• PMI-PBA Advantageous

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to facilitate work sessions and engage stakeholders effectively.
• Attention to detail and ability to manage multiple priorities simultaneously.
• Ability to work independently and collaboratively in a team environment.
• Experience with process modelling and documentation tools.
• Ability to perform a change impact analysis and PMO support for documentation.