Business Analyst

Key Responsibilities

• Analyse existing business processes and identify areas for optimisation
• Conduct gap analysis and recommend operational and system improvements
• Gather, validate, and document business and functional requirements
• Develop process maps, workflows, and documentation using BPMN 2.0 standards

• Facilitate workshops, work sessions, and stakeholder meetings
• Collaborate with business units to align requirements and objectives
• Communicate process updates, recommendations, and project feedback effectively

• Support system implementation and process improvement initiatives
• Assist with System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Maintain requirements traceability throughout project lifecycles
• Contribute to change management documentation and user support materials

• Document policies, SOPs, and process-related documentation using approved templates
• Identify policy gaps and support process owners with draft documentation
• Ensure alignment between business requirements, policies, and operational standards

• Analyse data trends, operational risks, and business performance indicators
• Support informed decision-making through reporting and process analysis

• Develop lightweight process prototypes and business applications
• Utilise no-code / low-code tools including Smartsheet, Base44, or similar platforms
• Stay updated on AI-enabled process improvement and automation trends

• Bachelors Degree in Business Administration, Management, Information Systems, or related field
• Minimum 5 years experience as a Business Analyst or similar role
• Strong experience with BPMN 2.0, Visio, SIPOC, and process modelling tools
• Experience with requirements management methodologies and business documentation
• Exposure to project management and PMO environments
• PMI-PBA certification advantageous
• Experience with AI, automation, or low-code/no-code platforms advantageous

• Strong analytical and problem-solving ability
• Excellent communication and stakeholder engagement skills
• Ability to facilitate workshops and business discussions effectively
• High attention to detail and documentation accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong process mapping and business improvement capability
• Ability to work independently and collaboratively across teams

Centurion, Gauteng, South Africa

• Work on strategic business transformation and process optimisation initiatives
• Exposure to enterprise systems, PMO governance, and operational improvement projects
• Opportunity to work with cross-functional stakeholders and leadership teams
• Collaborative and innovation-driven environment
• Exposure to AI, automation, and modern process improvement methodologies