Customer Service Manager
The Recruitment Pig Johannesburg R 40,000/month
The Company
This business provides skincare formulations for various skin health concerns. They serve customers who seek results and transparency in their beauty products. The brand operates primarily through e-commerce platforms and retail partners in South Africa.
What You'll Be Doing- Lead and retain a team of specialized skincare advisors.
- Train staff on skin physiology and specific product formulations.
- Set and monitor performance metrics like satisfaction scores for the team.
- Oversee customer support across WhatsApp, Instagram, and also email channels.
- Handle complex cases involving adverse reactions and product returns safely.
- Degree or Diploma in Somatology or a related field.
- Certified training in advanced skincare or cosmetic science.
- Managed a customer support team for at least three years in a business.
- Worked within the beauty industry or also within the pharmaceutical and medical industry.
- Experience handling various medical reports or specific cosmetic adverse event reports for users.
- Proven record of improving Net Promoter Scores for a business brand.
- Direct experience with e-commerce support and also with various logistics and shipping workflows.
This exclusive opportunity is managed by TRP. This role offers a leadership chance in an evidence-based skincare brand.
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