Assistant Front Office Manager
Karen Tupper Recruitment Cape Town
Key Responsibilities:
- Assist the Front Office Manager with the daily management of the department.
- Lead, support and motivate the Front Office team to deliver exceptional guest service.
- Ensure efficient check-in and check-out procedures and accurate guest account management.
- Handle guest queries, requests and complaints professionally and promptly.
- Monitor room allocations, reservations and Front Office operations.
- Ensure compliance with hotel standards, policies and procedures.
- Assist with staff training, scheduling and performance management.
- Maintain high standards of guest satisfaction and service delivery.
Minimum Requirements:
- Matric / Grade 12.
- Diploma or Degree in Hospitality Management or a related field.
- Previous experience in a Front Office supervisory or management role, preferably within a 4-Star or large hotel environment.
- Working experience on Opera PMS is essential.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Professional appearance and a genuine passion for hospitality.
- Ability to work shifts, weekends and public holidays.
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