Call Centre Agent â Automotive Software Support
Barratt and Co Johannesburg
What Youll Do
- Answer inbound calls and assist customers using our automotive software products
- Resolve basic technical issues and escalate complex ones to the relevant team
- Provide clear, confident guidance to customers whether its about setup, features, or troubleshooting
- Keep accurate records of customer interactions and solutions provided
- Follow up on outstanding queries to make sure no one is left hanging
- Work closely with the technical and product teams to stay updated on changes, releases, and known issues
- Tech-savvy Youre comfortable with software systems, apps, or automotive platforms, and enjoy solving technical puzzles
- Customer-focused You genuinely want to help people and know how to stay calm under pressure
- Clear communicator You explain things simply and professionally over the phone and in writing
- Reliable and proactive You take ownership of tasks, follow up thoroughly, and flag concerns early
- Team player You work well with others and know when to ask for help
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