Key Account Manager

• Design and implement standardised operating procedures across the account portfolio to ensure service delivery consistency and excellence.
• Oversee and lead operations, delivery teams, account structures, and support functions.
• Deploy technology and digitization initiatives to reduce manual processes and improve efficiency.
• Drive continuous improvement through operational audits and KPIs.
• Implement enterprise systems to enable centralised visibility and reporting.
• Foster a shared service mindset to support cross-account efficiencies and scalability.
• Optimise resource deployment, performance reporting, and continuous improvement through data and KPIs.
• Own operational compliance with internal standards and specific legislation.

• Own P&L and budgeting processes, focusing on profitability, cost control, and EBITDA growth.
• Ensure financial planning and performance align with corporate targets.
• Establish financial accountability across service lines and countries.
• Support pricing, cost modelling, and commercial viability for new and existing contracts.
• Ensure operational delivery aligns with commercial commitments, strategies, and contract obligations.

• Lead and mentor teams across all functional lines (Operations, HR, Finance, QHSE, etc.).
• Promote a culture of accountability, empowerment, and performance.
• Oversee workforce planning, succession management, and relevant HR compliance.
• Drive employee engagement and retention in diverse cultural settings.

• Ensure adherence to corporate policies, regulatory requirements, and statutory frameworks across countries.
• Establish governance structures that align with the head office.
• Implement controls and risk management practices to improve transparency and reduce exposure.
• Lead the preparation and execution of BCPs, crisis response, and risk audits.

• Identify and develop growth opportunities.
• Build strategic partnerships and alliances to enhance service offerings and presence.
• Collaborate with BD teams to drive tender responses, mobilisations, and transitions.
• Ensure post-sale operational readiness and client satisfaction.

• Ensure contractual compliance and optimal delivery of all service-level agreements (SLAs) and KPIs.
• Support negotiations and renewals of client contracts.
• Provide strategic input into pricing models and contractual risk sharing.
• Champion commercial governance and accountability.

• Serve as the executive sponsor for key accounts in the portfolio
• Develop senior-level client relationships to foster trust, retention, and growth.
• Act as a point of escalation and resolution for client issues.
• Drive client satisfaction surveys, performance reviews, and service improvements.

Qualifications & Experience:

• Bachelor's Degree
• 5-10 years of relevant experience
• Minimum 10 years senior-level leadership experience, with multinational scope
• Proven track record of operational leadership and commercial management in Facilities or Property Management.
• An MBA or a Masters degree in a related field would be advantageous.
• Relevant certification and membership from industry bodies.

Key Skills & Competencies:

• Strategic planning and execution
• Financial acumen and commercial judgment
• Cross-border operational management
• People leadership and team development
• Strong stakeholder management and influencing skills
• Knowledge of EHS/ OHS standards, statutory requirements, and risk management

• Analytical thinking and data-driven decision-making
• High emotional intelligence and cultural sensitivity
• Crisis management and business continuity expertise
• Strong written and verbal communication, reporting, and presentation skills