Sales & Marketing Administrative Assistant

The role plays an important part in maintaining exceptional guest experiences, supporting brand initiatives, and ensuring the smooth day-to-day coordination of marketing and wine sales activities.

Key Responsibilities Include but Are Not Limited To

• Manage Wine Club customer queries, including deliveries, membership administration, and order-related enquiries
• Liaise with courier companies to resolve delivery issues professionally and efficiently
• Maintain accurate customer records and membership information
• Communicate with customers via email, telephone, WhatsApp, and digital platforms
• Ensure excellent customer service and positive member engagement at all times
• Assist with maintaining Wine Club FAQ content and related website updates

• Process wine orders and maintain the sales system and customer database
• Assist with stock control, purchasing, invoicing, and basic sales administration
• Track Wine Club costs and assist with maintaining marketing budget records
• Maintain spreadsheets, reports, and general departmental administration
• Provide administrative support for internal communication systems where required

• Update website content including pricing, vintages, stock availability, product descriptions, and fact sheets
• Ensure digital product information and imagery remain accurate across platforms
• Manage and respond to Google Business reviews professionally
• Assist with maintaining and growing the businesss LinkedIn presence
• Coordinate with website service providers and digital partners where required

• Assist with the coordination of brochures, advertisements, menus, promotional material, and printed collateral
• Coordinate with designers and suppliers for marketing material and branded items
• Assist with planning and coordinating marketing campaigns and promotional initiatives
• Research collaboration, influencer, and partnership opportunities
• Ensure subscriptions, listings, awards entries, and memberships remain current

• Assist with planning and coordinating special events, wine tastings, launches, and hospitality experiences
• Coordinate supplier, artist, and event-related logistics
• Assist with Dineplan and event booking-related queries
• Prepare proposal gift bags, media kits, and event support material
• Present wine tastings at selected events, wine shows, and external functions where required

• Diploma or Certificate in Marketing, Business Administration, Hospitality, Communications, or a related field advantageous
• Minimum 23 years experience in an administrative, marketing, customer service, or hospitality-related role
• Experience within the wine, hospitality, tourism, or luxury brand industry advantageous
• Previous experience with website content management and digital communication platforms beneficial

• Proficient in Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint
• Strong administrative, organisational, and coordination skills
• Experience with CRM systems, booking platforms, and digital communication tools advantageous
• Familiarity with social media platforms, LinkedIn, and Google Business preferred
• Strong customer service orientation with a professional and enthusiastic approach
• Excellent verbal and written communication skills
• High attention to detail and strong organisational ability
• Ability to multitask and work effectively under pressure
• Strong problem-solving skills and ability to use initiative
• Professional presentation and interpersonal skills
• Ability to work independently and within a team environment
• Reliable, adaptable, and deadline driven
• Ability to maintain confidentiality and professionalism at all times