Branch Manager (Durban)

Overview

This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre, driving operational efficiency, customer satisfaction, and sustainable profitability.

1. Technical & Operations Management

• Lead and manage a team of service technicians
• Ensure optimal staffing levels with appropriately skilled technicians
• Plan and allocate workloads effectively
• Develop and implement technician training plans
• Build a sustainable pipeline of technical talent

1. Administration & Process Control

• Oversee all branch administration related to:
• Maintenance contracts
• Payable service work
• Ensure accuracy and efficiency of the workflow:
• Technician Admin Customer / System
• Review and approve administrative reporting
• Maintain strong process discipline and compliance

1. Stock & Inventory Management

• Ensure accurate control of parts and inventory
• Maintain agreed minimum stock levels
• Oversee replenishment processes and stock accuracy
• Manage the stores function to prevent losses and downtime

1. Customer & Commercial Management

• Build and maintain strong customer relationships
• Drive customer satisfaction and service quality
• Identify and grow new business opportunities within the service division
• Collaborate with sales to ensure seamless service support
• Leverage service delivery quality to support equipment/unit sales

1. Financial & Business Leadership

• Manage the branch as a profit centre
• Take accountability for:
• Profitability
• Cost control
• Revenue growth
• Implement strategies to turn around and improve performance (branch currently loss-making)
• Track key financial and operational KPIs

• Minimum 5+ years experience managing a technical service branch or profit centre
• Strong commercial acumen (costing, margins, profitability)
• Proven leadership of technical/service teams
• Experience in after-sales/service environments (preferred)
• Strong operational and administrative skills
• Ability to drive turnaround and growth strategies

• Mid-career professional (typically ±1020 years total experience)
• Strong leadership presence and accountability
• Customer-centric mindset
• Highly organised and results-driven

• Base Salary: R40,000 R50,000 per month (depending on experience)
• Car Allowance: R5,000 per month
• Fuel Card
• Performance Bonus: Based on branch profitability
• Provident Fund: 7% (compulsory)
• Medical Aid: 50% company contribution (up to R2,500/month)