Duty Manager
Phoenix Recruitment Port Elizabeth
Duties:
Oversee the day-to-day operations of the hotelEnsure exceptional guest service is consistently delivered
Handle guest queries, complaints, and special requests efficiently
Support and supervise all operational departments
Ensure compliance with hotel policies, procedures, and standards
Assist with staff scheduling, training, and performance management
Conduct daily operational checks and duty management reports
Ensure a safe, secure, and welcoming environment for guests and staff
Requirements:
Formal Hotel Qualification or equivalentMinimum 23 years' experience in a supervisory or management role within the hospitality industry
Experience in both Front Office and Food & Beverage operations
Excellent communication and interpersonal skills
Strong command of written and spoken English
Ability to work various shifts, including weekends, public holidays, and split shifts
Reliable transport
Strong leadership and team management skills
Ability to train, motivate, and supervise staff
Excellent problem-solving and decision-making abilities
Ability to remain calm and professional under pressure
Strong guest relations and complaint-handling skills
High level of attention to detail and organizational skills
Computer literacy, including experience with hotel property management systems and Microsoft Office
Ability to manage cash handling procedures and daily reconciliations
Knowledge of health, safety, and hygiene standards
Ability to oversee daily hotel operations and ensure service standards are maintained
Strong administrative and reporting skills
Ability to multitask and prioritize effectively in a fast-paced environment
Professional appearance and positive attitude
Honest, reliable, and trustworthy
Passion for delivering exceptional guest experiences
Must be highly guest-orientated and service-driven
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