Restaurant Supervisor

Area/Location: Franschhoek, Cape Town

A renowned luxury hospitality group offering exceptional guest experiences is seeking a Restaurant Supervisor to oversee daily restaurant operations and uphold the highest standards of service. This position supports the Restaurant Manager in all departmental functions and requires strong leadership, excellent communication, and a meticulous eye for detail.

Main Responsibilities:

• Ensure precise execution of opening and closing procedures and completion of daily shift duties
• Manage table allocations efficiently to maximize guest satisfaction and maintain balance between service stations
• Ensure guest orders are taken in line with Standard Operating Procedures, promote menu items, and accommodate special requests when possible
• Coordinate with the Restaurant Manager and Group Operations Manager to ensure menus and wine lists are current
• Lead pre- and post-service briefings to align team objectives
• Support staff induction, training, and development according to set standards
• Assist with departmental projects, goals, and administrative duties
• Participate in required meetings and training sessions
• Oversee shift scheduling to ensure sufficient staffing
• Assist with monthly stock counts and maintain accurate inventory records
• Report and act promptly on any potential or real hazards
• Be fully knowledgeable about departmental fire and emergency procedures
• Enforce hotel regulations and legal compliance to ensure the safety of guests and staff

Experience and Skills:

• Matric Certificate required
• Wine certificate advantageous
• Prior supervisory experience in a fine dining, hotel restaurant, or hospitality setting
• Strong understanding of food and beverage service standards
• Proficient in restaurant POS systems
• Preference given to candidates based in Franschhoek and surrounding areas

Inherent Requirements:

• Proven leadership and management capabilities
• Effective training and coaching skills
• High attention to detail
• Strong problem-solving abilities
• Excellent time management
• Ability to remain composed under pressure