Contact Centre - Team Leader

Our contact centre recruitment desk currently has a vacancy for a Call Centre Team Leader.

The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs providing full support to the Contact Centre Manager. The ideal candidate will be passionate about travel with a good understanding of luxury hospitality and an excellent eye for detail.

Requirements:

• Matric (Grade 12)
• Minimum five years working as a Team Leader in a Contact Centre.
• Travel & Tourism Diploma advantageous.
• Relevant tourism / hospitality / leisure experience advantageous.
• Proficient in Microsoft Excel and Word.

• Above average command of the English language (both written and verbal).
• Flexibility to work various shifts catering to US customers.
• Knowledge about US culture desirable.
• Effective coaching and good communication skills.
• Time management and strong analytical skills.
• Meticulous attention to detail.
• Ability to deal with demanding customers and escalations.
• Energetic and motivating individual.
• Adaptable to changing business priorities.
• Customer Excellence.

Candidates with previous experience in the luxury industry, preferably tourism / hotel / hospitality industries will be given preference.

Please apply with a copy of your updated CV in word format and a short motivational email.