IT Office Administrator

Minimum Requirements:

• Matric.
• 2+ years experience in an administrative or office support role.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Comfortable working with cloud-based tools (e.g., Google Workspace, Xero).
• Advantageous: Experience with helpdesk ticketing systems and familiarity with Xero accounting software.

Administrative and Office Support:

• Answer and direct incoming calls.
• Manage couriers, vendor quotes, and general office coordination.
• Handle email correspondence and follow-ups.
• Assist with general ad-hoc administrative tasks as needed.

Project and Helpdesk Coordination:

• Maintain master project and ticket lists.
• Monitor progress on open tickets and escalate where needed.
• Track and follow up on project milestones and client requests.
• Communicate updates to clients and request required information.
• Keep internal documentation up to date, including training materials, procedures, and configuration records.

Bookkeeping and Finance Support (Xero):

• Upload supplier invoices and expense slips.
• Liaise with accountants and ensure accurate financial documentation.
• Assist with invoicing, expense capturing, and payment follow-ups.
• Research and resolve discrepancies in payments or expenses.

Additional Responsibilities:

• Conduct basic user testing and provide non-technical user support.
• Compile reports from Xero and Google Analytics upon request.
• Perform online research and assist with marketing-related tasks.

Submissions for this vacancy will close on 16 July 2025, however you will still have the opportunity to submit your CV for this position till 8 August 2025.

We are, however, recruitment specialists and will keep your details on our database for possible future opportunities.

Please note that Marvel Placement Consultants adhere to the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states that "Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive".