HR Operations Manager

This role ensures efficient HR service delivery, compliance with labor laws, and alignment of HR processes with business objectives. Driving Efficiency, Compliance & Service Excellence.

The incumbent will drive efficiently, compliance, service excellence and lead HR operations business, as usual items including project deliverables, manage HR systems, and drive process improvements to enhance employee experience and organizational performance.

This role is based in Southern Suburbs of Cape Town, is an office based role, Monday to Friday. Professional, fun and energetic environment.

Minimum Requirements:

• Bachelor's degree in human resources or related field
• Up to 4 years experience in an HR operations management role
• 10 years + working within HR preferably as an HRBP or generalist
• Experience managing HR teams
• Strong Recruitment Skills
• Strong Project Management capability
• Strong knowledge of South African labour legislation and HR best practices
• Experience with HRIS systems
• Proven experience in stakeholder management at a senior level both internal and external
• Commercial acumen

Key Responsibilities of the Role:

• Oversee end-to-end HR operations including recruitment administration, onboarding, benefits administration, and offboarding processes
• Standardize HR procedures across all regions
• Ensure efficient and consistent HR service delivery nationally
• Manage the business as usual HR calendar
• Manage monthly spend of HR Budget

• Ensure compliance with South African Labour legislation and internal policies and practices
• Ensure maintenance of accurate employee records and HR documentation
• Manage HR audits and ensure adherence to governance frameworks

• Oversee the implementation, optimization, and maintenance of HRIS and related systems
• Ensure data integrity, reporting accuracy, and confidentiality
• Develop and maintain an HR dashboard for executive reporting (monthly and quarterly)
• Provide HR analytics and insights to support strategic decision-making

• Lead, mentor and develop the central HR operations team
• Set performance objectives and monitor team effectiveness
• Foster a high-performance and service-oriented HR culture

• Identify opportunities to streamline HR processes and improve efficiency
• Implement best practices and continuous improvement initiatives
• Drive automation and digital transformation within HR operations

• Partner with senior management, business functions and external vendors
• Act as a key advisor on HR operational matters to Head of Departments in National office
• Manage Talent Acquisition within various business functions at a senior level, e.g. Head of Department and Functional Specialists
• Support Sales Talent Acquisition team with recruitment processes, compliance and recruitment activations
• Manage relationships with external partners such as recruitment agencies, benefits partners, and other external partners

• Ensure a seamless and positive employee lifecycle experience
• Address HR service issues and escalations
• Support initiatives that improve employee engagement and retention

Thank You.