Key Account Manager
Network Contracting Johannesburg
KEY RESPONSIBILITIES
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
- Build and maintain professional business relationships with existing strategic customers.
- Ensure excellent customer relationship management with emphasis on problem solving & developing effective & profitable commercial deals
- Monitor & influence customer service levels, strike rates, forecast accuracy etc.
- Monitor and respond to market dynamics (most often pricing).
- Managing and growing sales pipeline for prospects
- Selling innovation (design, grade, machine erect solutions) for margin enhancement and strategic entrenchment with customers.
- Establishing and ensuring internal budgets are being met.
- Assisting with Debtors collections.
- Stock management initiatives aged and redundant stocks.
- Cost saving projects recoveries on Die and Stereos.
- Negotiate and administer contracts and agreements relating to pricing, rebates, stock holding and SLAs with customers.
- Monthly review of allocated national key accounts (all relevant customer metrics).
- Accuracy of weekly, monthly and annual demand forecast.
- Bachelors degree/NQFL Level 7, Sales & Marketing qualification or similar.
- 5 10 years previous work experience in a demanding manufacturing environment.
- Proven track record in customer management roles 5 years at a senior level
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Requirements:
• Matric.
• Minimum 5 years relevant industry experience.
• Import/Export/Cross Trade Airfreight/Seafreight knowledge.
• Previous experience with the Ship Shape system will be advantageous.
• Must...
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