Key Account Manager and Client Service Manager

Act as a brand custodian, ensuring the integrity of the clients physical brand identity through:

• Briefing & Translation: Convert complex client requirements into precise, actionable internal briefs for production/ procurement, design, and logistics teams.
• Growth & Innovation: Proactively identify opportunities for organic account growth and value-added solutions.
• Consultative Feedback: Manage expectations with professional insight and provide feasible alternatives to meet budget and timeline constraints.

End-to-End Project Management

Oversee the full project lifecycle:

• Workflow Leadership: Manage the internal flow by briefing production/ procurement, logistics, and design teams.
• Logistical Coordination: Partner with the warehouse and logistics teams to ensure seamless project execution and delivery.

Technical Oversight & Quality Assurance

Maintain the highest standards of brand accuracy through:

• Proofing: Vet artwork and mock-ups with a keen eye for colour accuracy and branding methodologies (e.g., embroidery vs. print) in relation to clients brand identity.
• Risk Mitigation: Proactively identify project bottlenecks and implement contingencies to ensure meeting clients deadlines.

Commercial & Portfolio Management

Ensure the commercial health and overall profitability of assigned accounts:

• Margin Stewardship: Optimise production and logistics costs to meet Gross Profit targets without compromising quality.
• Scope Management: Monitors project scope diligently to recover costs from "scope creep" and protect the bottom line.