Junior Front of House Manager

JUNIOR FRONT OF HOUSE MANAGER

• Location: Bryanston, Johannesburg
• Salary: R18,000 R20,000

Essential Qualifications:

• 1-3 years of experience in a FOH or hospitality management role
• Computer literacy
• Own transport & valid driver's license
• Strong command of English (verbal and written)

Key Responsibilities:

Guest Experience & Service:

• Ensure guests are greeted courteously and service exceeds expectations
• Anticipate and resolve customer needs and complaints swiftly
• Ensure effective and speedy service delivery and queue management
• Maintain a high profile with guests and staff throughout all FOH areas

Operations & Standards:

• Maintain and enforce FOH service and operational standards
• Conduct systematic checks of all FOH areas for maintenance requirements
• Ensure all FOH staff are uniformed and fully prepared for duty
• Ensure compliance with Health & Safety protocols and SA legislation

Administration & Reporting:

• Balance cashier sales control sheets daily
• Submit accurate and timeous operational reports
• Monitor industry trends and make implementation suggestions
• Contribute to growth and profits through effective administration

People & Training:

• Liaise effectively between FOH and BOH team members
• Ensure regular on-the-job training takes place for all staff
• Ensure staff adhere to company policies and service delivery standards
• Implement quality control programs and maintain strong client relationships