Service Delivery Lead
Isilumko Staffing (JHB) Johannesburg
Key Responsibilities
- Lead and coordinate delivery of contracted compliance solutions.
- Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
- Manage risks, resolve issues swiftly, and maintain accurate project records.
- Build trusted client relationships and lead regular service reviews.
- Oversee multi-disciplinary delivery teams and foster a high-performance culture.
- Develop SOPs, implement quality controls, and drive process improvements.
- Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
- Prepare performance reports and present insights to senior management.
- Bachelor’s degree in business management, Project Management, or related field.
- 5+ years in service delivery, client success, or project management.
- Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services.
- Strong knowledge of B-BBEE Codes and Employment Equity legislation.
People SourceJohannesburg
This position involves understanding and aligning with overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring work is executed within the scope of OHS requirements. The role expands to cover responsibility for internal...
Bomikazi recruitmentJohannesburg
Key Responsibilities:
• Cloud & Infrastructure Support (Azure-Focused)
• SQL & Data Services
• Technical Support & Service Delivery
• Networking & Connectivity
• Monitoring & Proactive Maintenance
• Collaboration & Stakeholder Engagement
• Ticket...
Midvaal RecruitmentGermiston, 14 km from Johannesburg
branches, ensuring consistent service delivery, operational excellence, and strong client relationships.
Key Responsibilities:
• Lead and manage operational activities at a national level.
• Ensure high-quality service delivery in line with client...