IT Technician
Persona Staff Cape Town
RESPONSIBILITIES
- Provide day-to-day on-site IT support to hotel staff and management.
- Perform daily departmental IT check-ins and proactive system monitoring.
- Troubleshoot and resolve hardware, software, networking, and connectivity issues.
- Escalate and coordinate with third-party vendors where required.
- Track, manage, and follow up on support incidents until resolution.
- Maintain accurate documentation and ticket updates via the helpdesk system.
- Assist with IT infrastructure improvements and special projects.
- Report daily to hotel management and the company account manager.
- Work closely with the companys remote support team for escalations and backup support.
- Provide support to various hotel departments and restaurant locations situated across the property.
- Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.
- Be available during conference startup periods to ensure all conferencing and presentation systems are functioning correctly.
- Perform first-line troubleshooting and fault identification on hotel audio and AV systems when failures occur.
- Valid South African Drivers License with own reliable transport required.
- Essential Skills & Experience
- One or more of the following would be beneficial: A+ and/or N+ and/or MCSE / MCITP and/or Microsoft 365 Certifications.
- 35+ years experience in an IT support or systems support role
- Strong desktop and end-user support experience
- Microsoft Windows desktop installation, support, and troubleshooting
- Office 365 setup, administration, Azure AD, and MFA configuration
- Good understanding of Microsoft products and services
- Windows Server experience (2008/2012/2016/2019)
- Networking knowledge including:
- TCP / IP
- DNS
- DHCP
- VLANs
- WLAN / WAN / LAN environments
- Wireless networking configuration and troubleshooting
- Network cabling and infrastructure support
- Experience with Ubiquiti products will be advantageous
- Helpdesk and ticketing system experience
- Strong troubleshooting and problem-solving ability
- Advantageous Experience
- Microsoft Exchange Server 2013/2016 and/or Exchange Online administration and support
- Strong Microsoft 365 administration experience, including:
- User onboarding and offboarding
- Microsoft 365 user and license management
- Azure AD / Entra ID administration
- Group and permissions management
- MFA configuration and support
- Performing day-to-day administrative tasks within the Microsoft 365 tenant
- Hospitality industry IT support experience
- Exposure to hotel property management and point-of-sale systems, including:
- Micros POS
- Opera PMS
- Experience supporting users in fast-paced, customer-facing environments
- Familiarity with hospitality networking environments, guest Wi-Fi infrastructure, and shared business systems
- Previous experience working with third-party hospitality software vendors and service providers
- Basic AV, conferencing, and audio system support experience within a hospitality or conference environment
- Additional Notes
- This is a client-facing role within a professional hospitality environment. Candidates should be dependable, technically capable, well presented, and comfortable interacting directly with hotel guests, management, staff, and third-party vendors.
- The successful candidate will form part of a larger support team and will receive backup and escalation assistance from other technicians employed by the company. A ticketing system will be used to manage support requests, tasks, reporting, and performance measurement.
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