ZMO 17680 - Front of House Manager / Senior Manager

Employer Description

An Italian restaurant branch that forms part of a larger chain

Job Description

Our client is seeking a dynamic, energetic and motivated Front of House Manager / Senior Manager to join their busy, vibrant restaurant in Fourways. This is an excellent opportunity for a young professional who is passionate about hospitality, thrives in fast-paced environments and is ready to take on a leadership role.

Key Responsibilities:

• Oversee daily FOH operations to ensure smooth service and guest satisfaction.
• Lead and motivate staff, including training, scheduling and performance management.
• Maintain high service standards and ensure compliance with health and safety regulations.
• Handle guest relations, resolve complaints, and create memorable dining experiences.
• Coordinate with kitchen and bar teams to ensure seamless communication and service flow.
• Manage stock levels, cash-ups and operational reporting.

• Hospitality or management qualification preferred.
• Minimum 35 years experience in a supervisory or managerial role within the restaurant/hospitality industry.
• Proven track record of managing FOH operations in busy, high-volume venues.
• Ability to work flexible hours including evenings, weekends and public holidays.

• Strong leadership abilities with a hands-on management style.
• Excellent communication skills and ability to engage with diverse clientele.
• Problem-solving mindset with quick decision-making under pressure.
• Organizational and time management skills to balance multiple responsibilities.
• Customer-centric approach with a passion for hospitality.
• Tech-savvy with POS and restaurant management systems experience.