Customer Service Associate
Charm Recruit Cape Town
Key Responsibilities:
Provide high-quality customer service in a professional, timely, and tactful mannerHandle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader
Requirements:
Tertiary education, associate degree holder or equivalent in Business Administration, BusinessManagement, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred
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