Assistant Hotel Manager
Phoenix Recruitment Plettenberg Bay
Duties:
Responsible for managing the full operations, service, logistics and activitiesEnsure that guests receive exceptional levels of personalised service
Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
Develop, implement and monitor systems and methods that capture and communicate guest preferencesEnsure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.
Effective departmental meetings take place, accurate minutes are taken and follow ups completed.
Assist in achieving the best procurement agreements for the property
To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.Be readily available to deal with all guest queries and complaints.
Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Requirements:
Grade 12A tertiary qualification in Hospitality or Hotel Management
Minimum of 3-5 years Assistant Hotel Management or Senior Duty Management experience within a 4/5* Hotel
Excellent Food & Beverage experience and knowledge.
Strong stock control skills
Advanced computer skills
Good with motivating staff.
Attention to detail.
Good with Admin and Cost Management.
Valid driver's licence would be an advantage
Career CustodiansKnysna, 30 km from Plettenberg Bay
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Minimum Requirements:
• Grade 12 or equivalent
• Beauty Therapy Certificate/Somatology or Administration Diploma is advantageous
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Ready to Join? If you're ready...
Career CustodiansKnysna, 30 km from Plettenberg Bay
experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Diploma/Degree in hospitality management or event management (advantageous)
• 3 to 5 years in hospitality industry experience
Ready to Join? If you're ready to take your...
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