Customer Service and Administrative Assistant
Helderberg Personnel CC Somerset West
Key Responsibilities:
- Handle client communication via phone, email, and WhatsApp
- Prepare quotes, place orders, and follow up with suppliers
- Process and capture invoices accurately
- Maintain records using Excel, Outlook, and internal systems
- Learn and use accounting software (IQ)
- Resolve client queries and operational issues efficiently
- Assist with ad hoc administrative and personal tasks
- Ensure high levels of accuracy and attention to detail
- Work independently and manage daily priorities
Minimum Requirements:
- Proven experience in administration or customer service
- Strong computer skills (Excel, Outlook, Windows, WhatsApp)
- Ability to learn new systems quickly
Skills & Competencies:
- Strong communication and interpersonal skills
- Excellent problem-solving ability
- Ability to work under pressure and multitask
- High attention to detail and accuracy
- Reliable, trustworthy, and organised
- Calm and professional in conflict situations
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KEY RESPONSIBILITIES:
• Handling incoming calls, screening and transferring calls efficiently
• Assisting customers with product, pricing, and availability enquiries
• Taking accurate messages and conducting stock checks
• Assisting walk-in...