Retail Intern/Associate
Role purpose
Support company retail operations & marketing by keeping store/admin systems accurate, strengthening customer relationships, maintaining clean data for decision-making, and coordinating sales representatives to hit targets and deliver great service.
Key Responsibilities- Retail Administration & Store Support
â Ensure retail standards are followed (merchandising guidelines, testers, POS materials, cleanliness and display readiness) through skynamo and staff surveys.
â Communicate calendars: promo rollouts, product launches, rep/store visits, training sessions.
â Liaise with logistics/warehouse to resolve delivery issues, shortages, damages, and urgent requests.â Maintain all documentation on notion and the drive.
- Customer Relationships & Service Operations
â Help with retailer queries across channels (WhatsApp, email, social DMs, phone, in-store follow-ups).
â Handle complaints and escalations with empathy and clear resolution steps; track outcomes and recurring issues.â Collect and manage customer feedback, reviews, and testimonials; identify themes and improvement opportunities.
â Maintain customer profiles and communication history in a CRM or shared tracker.
- Data Collection, Reporting & Insights
â Request accurate sales and customer data monthly across retail locations and reps.
â Maintain clean master data: SKU lists, customer segments, store lists, rep lists, and pricing sheets.
â Produce regular reports with clear insights and action points for management.â Monitor trends and flag risks early (stockouts, slow movers, high return items, drop in conversion, rep underperformance).
- Sales Representatives Coordination & Management Support
â Support onboarding and scheduling for sales reps (routes, store allocations, visit frequency, targets).
â Track rep attendance, store visits, activities, and outcomes (orders, sell-through, feedback, competitor notes).â Collect and verify rep sales submissions; reconcile with store/finance records where needed.
â Coordinate training and product updates so reps are aligned on messaging, promotions, and launches.
â Maintain rep performance trackers and highlight wins, gaps, and coaching opportunities.
â Support incentive tracking (commissions, bonuses, spiffs) and prepare summaries for payroll/finance.
â Act as the link between sales reps and internal teams (inventory, marketing, operations) to unblock issues quickly.
- Sales Enablement & Execution Support
â Prepare rep toolkits: price lists, order forms, training notes, FAQs, product one-pagers.
â Support promo execution: POS placement, sampling plans, tester management, and campaign compliance checks.â Help coordinate events/pop-ups and gather post-event results and learnings.
Skills needed:- Organisation and prioritization
- Attention to detail
- Record keeping and filling
- Time management
- Professional communication
- Computer literacy (Excel/word/google spreadsheets)
- Reliability and integrity
- Proactive ownership
- Customer servic