Contact Centre Jobs in Somerset West
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Search Results - Contact Centre Jobs in Somerset West
Discovery-Somerset West
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs
The successful...
discovery.co.za -
WNS Global Services-Somerset West
and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
• Matric/Grade 12 Certificate with the minimum of a C aggregate in both English and Maths
• Minimum 3 years contact centre experience...
WNS-Cape Town, 41 km from Somerset West
WNS is seeking a Senior Group Manager to lead our contact centre operations in a fast-paced, client-focused environment. You will oversee delivery of contractual KPIs, drive profitability and build strong client partnerships while developing future...
WNS Global Services-Somerset West
You're someone who:
• Loves working with data and turning insights into action.
• Thrives in a fast-paced, ever-changing contact centre environment.
• Can spot trends, solve problems and make decisions quickly.
• Has strong stakeholder management...
Black Pen Recruitment-Cape Town, 41 km from Somerset West
winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours...
Contact Centre jobs – More locations:
WNS Global Services-Somerset West
track record of 3-4 years’ management experience in a multi-channel customer service /contact centre environment, within the travel industry
• Proficiency in the following Microsoft packages (Word, Excel, PowerPoint & Outlook)
• In depth knowledge...
Igrow Wealth Investments-Cape Town, 41 km from Somerset West
enabling speech-to-text transcription and AI-driven insights from conversations.
Join a team shaping the future of contact-centre technology with LLMs, semantic analysis and automated QA.
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Santam Insurance-Bellville, 27 km from Somerset West
in short term insurance, commercial lines and/or Agri assets
Good understanding of contact centre processes, systems (namely, Policy Centre, Avaya, USD, NQR, Mainframe and WebE).
Coaching skills and experience
Previous Quality Assurance experience...
WNS Global Services-Somerset West
in WFM (RTA / Intraday management)
Experience in BPO/contact center environment is mandatory
Exposure to multi‑channel operations (voice & digital) preferred
Additional Information
US Rotational Night Shift
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Capital H Staffing and Advisory Solutions-Somerset West
Experience with Agile methodologies, Jira, SQL, Power BI, Visio
• Industry experience:
• Financial Services
• Advantageous:
• Contact Centre
• Debt Collection (Credit)
Functional Competencies:
• Solid business Knowledge of the Finance Industry
• Good...
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