Contact Centre Jobs in Western Cape
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Search Results - Contact Centre Jobs in Western Cape
Paton Personnel-Cape Town
6+ years Travel/Contact Centre experience, including 4+ years at Operations Manager/Senior Management level, is essential.
Expert Amadeus GDS, complex fare rules and global ticketing knowledge required.
Strong WFM, forecasting, capacity planning...
HyperionDev-Cape Town
HyperionDev is seeking an Operations Lead to empower the Revenue Team by owning the CRM, policy governance, and reporting frameworks that drive sales efficiency across the student journey.
You will manage the CRM and Contact Centre systems, ensure...
TELUS Digital-Cape Town
TELUS Digital in Cape Town is seeking a Senior Operations leader to oversee large-scale contact center operations and drive performance across multiple client programs.
You will manage Team Leaders and indirect reports, optimize staffing, and ensure...
PTY-Somerset West
Relations, wellness, performance management, compliance, engagement, talent acquisition and HR reporting in a fast-paced contact centre.
The successful candidate will provide practical HR support to staff and management, including CCMA representation...
1 similar jobs: Cape Town
Teleperformance-Cape Town
supporting performance improvements across the contact center.
The role requires 2+ years in Real Time Analysis, strong Excel skills, and the ability to work under tight timelines while coordinating with multiple stakeholders.
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WNS-Cape Town
to profitability and fair treatment of customers.Minimum 12 months in a contact centre, Matric/Grade 12, and a willingness to work in a fast-paced environment. You will identify customer needs, promote client products, maintain secure records and escalate
#J-18808...
Teleperformance-Cape Town
metrics and cross-regional coordination to achieve measurable business impact.
The ideal candidate brings senior leadership experience in digital initiatives, a passion for continuous improvement, and a strong grasp of contact center technologies and
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Contact Centre jobs – More locations:
WNS-Cape Town
of generating and retaining business and revenue.The role requires a proven track record in insurance, 2+ years in a management role, and experience in BPO/contact centre environments. Afternoon/night shifts Monday to Sunday on a rotational basis.
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SA Commercial (Pty) Ltd-Cape Town
and accuracy in handling financial queries.
• Customer-first mindset with empathy and patience.
• Ability to remain professional in sensitive or high-pressure interactions.
Qualifications & Experience
• Previous experience in a contact center or customer...
Capitec Bank Ltd.-Somerset West
forecasts, AHT forecasts, and headcount models, and present findings to the team and senior management. The role requires hands-on experience with workforce management tools and a solid understanding of Capitec Bank policies and contact centre operations...
SA Commercial (Pty) Ltd-Cape Town
and accuracy in handling financial queries.
• Customer-first mindset with empathy and patience.
• Ability to remain professional in sensitive or high-pressure interactions.
Qualifications & Experience
• Previous experience in a contact centre or customer...
Communicate Recruitment-Cape Town
The clues:
• A completed degree absolutely essential
• 7+ years Contact Centre management experience
• A track record of leading teams in a high-performance environment
• Strong understanding of KPIs, targets and operational performance
• Excellent...
Santam Insurance-Cape Town
Santam Operations, Commercial Contact Centre, invites applications for an Insurance Consultant (JG10) based in Bellville. This role focuses on delivering end-to-end service to intermediaries, including quoting, policy maintenance, and renewals...
Teleperformance-Cape Town
at the desired service level. This role supports the mechanisms to improve our contact center performance and client objectives. This role will also involve learning and demonstrating keys aspects in the planning & delivery Lifecyle and will be an evolving role...
MindMatch Consulting-Cape Town
Mindmatch Consulting seeks an experienced Team Manager - Collections to lead a high-volume collections team in a busy Cape Town contact centre. You will drive performance, coach staff, and ensure adherence to procedures while meeting collection...
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