Contact Centre Jobs in Western Cape
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Search Results - Contact Centre Jobs in Western Cape
Isilumko Staffing (JHB)-Cape Town
CONTACT CENTRE TEAM LEADER – SALES | CONTRACT
Location: Cape Town
Employment Type: Contract
A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high...
Paton Personnel-Cape Town
6+ years Travel/Contact Centre experience, including 4+ years at Operations Manager/Senior Management level, is essential.Expert Amadeus GDS, complex fare rules and global ticketing knowledge required.Strong WFM, forecasting, capacity planning, SLA...
Blacksmith Agency LLC-Bellville
About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Contact Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing...
EQ Plus-Cape Town
Join a technology-driven environment where youll lead voice technology operations, improve platform performance, and support customer engagement solutions. Key ResponsibilitiesManage and optimise cloud contact centre (CCaaS) and voice...
Innovazi Consulting-Cape Town
Minimum Requirements
• Graduate qualification in any field (postgraduate qualification preferred).
• Minimum of 10 years BPO experience.
• Minimum of 10 years leadership experience within the BPO industry.
• Contact centre leadership experience...
Er24 Contact Centre 124-Cape Town
Er24 Contact Centre 124 in Cape Town invites applications for an upcoming Support Resource Officer role starting January 2027. You will help build a high-performing EMS contact centre and focus on dispatch operations and proactive customer support...
The Legends Agency-Cape Town
Project ManagerLead end-to-end technical project delivery across telephony, voice transformation, and contact centre environments.Cape Town, South Africa | Hybrid / Fully Remote Initially | 9:00 AM 6:00 PM UK Time, with a 1-hour lunch | Market...
Contact Centre jobs – More locations:
Old Mutual Limited-Cape Town
seek opportunities to enhance operational effectiveness, employee engagement and customer outcomes.
This role requires a strategic and forward-thinking leader who can navigate complexity, inspire high performance and position the contact centre as a key...
Isilumko Staffing (JHB)-Cape Town
building.
• Handle customer objections confidently and professionally to maximize conversion rates and sales outcomes.
• Achieve and consistently exceed individual and team sales targets within a high-performance contact center environment.
• Maintain...
PBT Group-Cape Town
and implement Retrieval-Augmented Generation (RAG) solutions using company and business data.
• Integrate AI solutions with SQL databases, REST APIs, Microsoft 365, CRM and contact-centre platforms.
• Implement tool/function calling and AI-driven workflow...
SA Commercial (Pty) Ltd-Cape Town
and accuracy in handling financial queries.
• Customer-first mindset with empathy and patience.
• Ability to remain professional in sensitive or high-pressure interactions.
Qualifications & Experience
• Previous experience in a contact centre or customer...
Datafin IT Recruitment-Cape Town
Stakeholder Engagement -
• Act as the primary interface between:
Ø Operations (Contact Centre, Sales teams).
Ø Product teams
Ø Technology teams
• Facilitate decision-making across business units.
• Translate business needs...
SA Commercial (Pty) Ltd-Cape Town
What Were Looking For
• 12 years technical support experience within a contact centre environment or similar role.
• Excellent verbal communication, listening, and problem-solving skills.
• Strong telephone etiquette and confidence handling high...
Datafin IT Recruitment-Cape Town
knowledge of Financial Management principles and processes & business processes and IT systems and infrastructure within the Contact Centre environment.
DUTIES:
• Manage the department and Administration Specialist providing guidance and support...
Express Employment Professionals-Somerset West
DiplomasDiploma: Call Centre Management, Certificate: Call Centre Communications, Certificate: Call Centre Effectiveness, Certificate: Marketing, Certificate: Personnel Management, Further Education Teachers CertificateSkills:2+ years in a Cape Town contact centre...
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