Contact Centre Jobs in Cape Town
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Search Results - Contact Centre Jobs in Cape Town
ABC Worldwide-Cape Town-
Job Description
Job Description:
We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future...
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Milton Resourcing-Cape Town-
A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while...
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Fidelity Services Group-Cape Town-
Job title : Contact Centre Line 1 Agent - Cape Town
Job Location : Western Cape, Cape Town
Deadline : January 09, 2026
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MAIN PURPOSE OF JOB:
• To provide superior service...
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The Recruitment Council-Cape Town-
million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This pivotal role is responsible for driving both individual and team performance against key metrics in a high...
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Fidelity Services Group-Cape Town-
Job title : Contact Centre Sales Line 2
Job Location : Western Cape, Cape Town
Deadline : January 09, 2026
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Overall Purpose of the Job:
• Support and provide superior service...
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The Recruitment Council-Cape Town-
Their Insurance division is entering an exciting period of growth, and we need your expertise to optimise our contact centre operations.
The Intraday WFM Analyst plays a critical, frontline role in maintaining the smooth and efficient operation of our contact...
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Santam Insurance-Cape Town-
Job title : Commercial Underwriter - COE - Bellville
Job Location : Western Cape, Bellville
Deadline : January 11, 2026
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What will you do?
• Santam’s Commercial Contact Centre...
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Contact Centre jobs – More locations:
Communicate Recruitment-Cape Town-
testing
Analytics (SQL/Python/BI)
Contact centre insight advantageous
Excellent communication skills
Qualification: Degree/Diploma in Commerce, IT, Data Science, Marketing or Business or related fields
Contact CHELSEA FISHER on...
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Collinson-Cape Town-
a critical role in ensuring the smooth and efficient operation of the contact centre by continuously monitoring live performance metrics across all customer interaction channels. This individual is responsible for maintaining optimal service levels, agent...
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SA Commercial (Pty) Ltd-Cape Town-
Data management & reporting
• Performance-driven execution
What Were Looking For
• Minimum 1 year contact centre experience in sales and customer service
• Matric / Grade 12
• No criminal record
• Target-driven mindset
• Outbound calling experience...
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Tower Group-Cape Town-
Customer satisfaction (CSAT) and Net Promoter Score (NPS)
• Ticket backlog and closure rates
• Agent productivity and adherence scores
• Data accuracy and reporting timeliness
Skills & Competencies:
• Proven leadership in a customer support or contact...
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SA Commercial (Pty) Ltd-Cape Town-
UK Ofcom, EU GDPR, UK ICO.
• Strong analytical and problem-solving ability with attention to detail.
Useful Experience:
• Previous experience in a contact centre, financial services, or regulated environment.
• Familiarity with predictive...
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Walter-Cape Town-workable.com-
Job Overview:
We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center...
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Galaxy Outsourcing-Cape Town-bizcommunity.com-
At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
You must have a fast broadband connection with good upload and download speed. […]
You must love cats! This is a role...
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Hire Resolve-Cape Town-simplify.hr-
in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town . This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal...
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