Contact Centre Jobs in Cape Town
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Search Results - Contact Centre Jobs in Cape Town
ABC Worldwide-Cape Town
OverviewWe are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging...
GG Financial Recruitment-Cape Town
An International Company based in the northern suburbs of Cape Town is looking for an Intermediate Business Analyst
Experience
+-3 years experience with Business Analysis environment, Bonus for Financial and Contact Centre background
3. year...
ABC Worldwide-Cape Town
Job Description
Job Description:
We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future...
Sigma Connected Group-Cape Town
and Insurance within a Financial Services environment. You will work closely with senior leadership, operational managers, training, analytics, and resource planning teams to manage offshore contact‑centre operations in alignment with approved plans, budgets...
GG Financial Recruitment-Cape Town
environment
Experience within the Financial Services industry
Experience with Contact Centre Environment
Debt collection experience
Qualifications Required
3. year tertiary qualification in a relevant technical/financial/analytical field of study
Diploma...
SA Commercial (Pty) Ltd-Cape Town
written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience...
GG Financial Recruitment-Cape Town
scale operations (500+ FTE), in-and outbound, multi-channel Contact Centre environment at a managerial level
Qualification required
Bachelors degree in Analytics, Statistics, Computer Science, Finance, or related field or Diploma in Data Analysis / Data...
Contact Centre jobs – More locations:
Callforceoutsourcing-Cape Town
Creating purposeful careers as we build the future of contact centre solutionsDepartment: Information TechnologyReports to: Group Financial ManagerLocation: Cape townWork Schedule: Full-time | Some after-hours support requiredJob Purpose:The...
GG Financial Recruitment-Cape Town
environment
Experience within the Financial Services industry
Experience with Contact Centre Environment
Debt collection experience
Qualifications Required
3. year tertiary qualification in a relevant technical/financial/analytical field of study
Diploma...
HR Genie-Cape Town
via various Media forms to all interested parties
Database updates and information maintenance
Qualifications and experience which are Non Neg.
Relevant business degree or studying towards NOT NEG
Matric/Grade 12
6 months contact centre experience...
CapitalH-Cape Town
with Agile methodologies, Jira, SQL, Power BI, Visio
• Industry experience:
• Financial Services
• Contact Centre
• Debt Collection
• Experience with Contact Centre work will be advantageous.
• Debt Collection experience would be advantageous
Functional...
Sitel Corp.-Cape Town
quarterly and annual business reviews.YOUR PROFILE AND EXPERIENCELeadership: Strong leadership skills with ability to manage multiple teams and large groups of people.Expertise: Minimum of 2 years’ experience in a Contact Centre Operations Manager...
Tower Group-Cape Town
Customer satisfaction (CSAT) and Net Promoter Score (NPS)
• Ticket backlog and closure rates
• Agent productivity and adherence scores
• Data accuracy and reporting timeliness
Skills & Competencies:
• Proven leadership in a customer support or contact...
Abantu Staffing Solutions-Cape Town
scripts and AI prompts for use in the contact centre
Settlement Offer Management
Manage all customer settlement initiatives, including both structured and ad-hoc offers
Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts...
Callforce Direct-Cape Town
management, campaign execution, and data operations within a BPO or contact centre environment both locally and internationally.
• Proven track record in managing multi-site teams and interfacing with clients and technology vendors.
• Deep understanding...
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