Inbound Lead Response / Call Center Agent

Minimum: Matric.

• Prior experience in tele sales or internal sales is essential.
• Debt counselling knowledge is an advantage.
• Excellent spoken communication with a natural ability to influence and persuade.
• Clear and professional written communication; native English fluency is essential.
• Skilled in active listening and quickly establishing rapport with others.
• Strong focus on customer needs, paired with a solution-driven mindset.
• Well-organized and reliable with strong follow-through.
• Comfortable using basic computer programs, including MS Office and CRM systems.
• Goal-driven and able to thrive in a dynamic, fast-paced setting

• Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
• Understand customer needs and provide suitable information on products or services.
• Qualify leads and update CRM with accurate customer details and call outcomes.
• Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
• Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
• Handle sales queries, objections, and escalate complex cases to Management.
• Ensure compliance with company policies and always maintain professionalism.
• Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance