Counter Sales Assistant
Staff Solutions Recruitment Port Elizabeth
Key Responsibilities
Sales & Customer Service
Sales & Customer Service
- Assist walk-in, telephonic, and email customers with product enquiries.
- Provide professional advice on hardware products, tools, building materials, and related solutions.
- Prepare accurate quotations based on customer requirements.
- Convert quotations into confirmed sales orders.
- Upsell and cross-sell complementary products.
- Build strong relationships with contractors, retailers, and trade customers.
- Follow up on outstanding quotations and back orders.
- Capture sales orders accurately on the system.
- Ensure correct pricing, discounts, and stock availability.
- Liaise with warehouse and dispatch teams regarding order fulfilment.
- Coordinate special orders with suppliers when stock is unavailable.
- Process returns, credits, and exchanges in line with company policy.
- Maintain customer records and account details.
- Maintain strong knowledge of hardware products, including:
- Hand and power tools
- Fasteners and fixings
- Plumbing supplies
- Electrical items
- Paint and adhesives
- Building materials
- PPE and safety equipment
- Stay updated on new product ranges and supplier promotions.
- Work closely with external sales representatives.
- Support stock takes and merchandising when required.
- Assist with supplier promotions and in-store campaigns.
- Ensure the sales counter and showroom remain neat and customer-friendly.
- Grade 12 / Matric.
- 25 years internal sales experience within the hardware, building materials and tools.
- Strong product knowledge of hardware-related items.
- Computer literacy (MS Office, POS/ERP systems, quotations, invoicing).
- Strong numerical accuracy and administration skills.
- Excellent verbal and written communication.
Talented RecruitmentPort Elizabeth
checks releasing of orders on system upon receipt of payment and within approved workflow process
• General account queries / account reconciliations
• Back-order reporting clearing of back orders on system once confirmation received.
• Assisting reps...
Staff Solutions RecruitmentPort Elizabeth
checks and releasing orders upon approved payment confirmation
• Handling customer account queries and reconciliations
• Managing back-order reporting and clearing orders once confirmations are received
• Assisting sales representatives with volume...
Professional Career ServicesPort Elizabeth
Employer Description
Hotel in Gqeberha
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