Internal Sales Assistant

Responsibilities:

• Receiving Customer fuel orders
• Customer Order Entries and releasing thereof within ordering workflow process
• Following up on on-hold orders for payment with the customers in advance before requested delivery date
• Cash checks releasing of orders on system upon receipt of payment and within approved workflow process
• General account queries / account reconciliations
• Back-order reporting clearing of back orders on system once confirmation received.
• Assisting reps with volume reports and pricing confirmation for customers (pricing already on system)
• Open Sales order report following up with Logistics on released, unplanned orders exceeding requested delivery dates
• Daily order checks report - Systems
• Customer refund requests
• Monitoring incoming emails, Customer enquiries and responding timeously and efficiently is a professional manner
• Assisting Logistics team with filling truck capacity by calling customers on specific routes for orders
• Weekly (1 week per month) after hours standby required Monday to Sunday. Rotating schedule.

Qualifications, Experience and Knowledge:

• Matric Certificate
• Minimum of 1 to 3 years experience in Internal Sales / Admin
• Advanced knowledge of all Microsoft Office applications (Word / Excel / PowerPoint), in particular Excel
• Excellent communication skills
• Goal-driven
• Team-player
• To go the extra mile
• A problem solver
• Self-motivated.
• Operationally a hands-on person.
• Ability to work under pressure and deliver accurate work within a deadline driven environment.
• Ability to multitask.
• Be independent and pro-active.
• Time management skills.
• Possess excellent communication and interpersonal skills.
• Ability to work with individuals at all levels of the organisation.
• Ability to take the initiative.
• Be able to take responsibility
• Positive mindset.