Customer Service Agent - Online Gaming
Neo Brokers (Pty) Ltd Cape Town
Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers across multiple channels while assisting with account verification (FICA), deposits, withdrawals, and general account queries.
Key Responsibilities- Provide telephonic, email, live chat and WhatsApp support to customers
- Act as a liaison between customers and internal departments
- Assist customers with account queries, complaints, billing, cancellations and general enquiries
- Assist customers with placing bets, refunds and cancellations
- Guide customers through the website and mobile platform
- Register new customers and activate accounts
- Verify customer information and perform FICA verification and compliance checks
- Accurately capture and update customer and payment information
- Manage customer deposits and withdrawal requests
- Assist customers with withdrawal procedures, requirements and timelines
- Investigate and resolve withdrawal queries, such as delayed or declined withdrawals
- Liaise with Finance, Risk and Trading departments to resolve customer queries and ensure withdrawals are processed timeously
- Escalate priority or unresolved queries to relevant departments
- Log website/system errors and report technical issues
- Inform customers of promotions, deals and new offers
- Deliver onboarding scripts and explain promotional terms where required
- Follow up on customer queries where necessary
- Open, update and close customer interaction records
- Assist with customer satisfaction reporting and feedback
- Stay up to date with system, policy and product changes
- Liaise with the software provider's support where necessary
- Matric / Grade 12
- 12 years customer service or call centre experience in online gaming
- Previous online gaming/betting experience required
- Strong communication and customer service skills
- High level of integrity and confidentiality
- Ability to work rotational shifts
- Interest in sports and online gaming is advantageous
- Must live in Cape Town / Century City or be able to commute
The Legends AgencyCape Town
Administration / Customer Service Agent
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.
Paarden Eiland, Cape Town (Inospace), R10,000.00 R13,000.00 per month.
About...
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• Fluent in Dutch and English (spoken and written) bilingual fluency is mandatory.
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efficient resolution of customer requests while maintaining high service standards.
Education:
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