Technical Customer Support Agent (Electrical / Automation)

apartmentNetwork Recruitment placeCape Town calendar_month 

In this role, you will be responsible for managing incoming customer queries across multiple communication channels while ensuring accurate order processing and effective first-line technical support. You will liaise with internal teams to ensure efficient resolution of customer requests while maintaining high service standards.

Education:

  • NQF Level 4 qualification in Electrical, Mechatronics or a related technical field.

Job Experience & Skills Required:

  • Minimum 2 years experience in a customer support role
  • Exposure to technical or industrial environments
  • Ability to manage customer queries via phone, email and other platforms
  • Experience with order processing and coordination with internal teams
  • Strong troubleshooting and problem-solving ability
  • Experience working with ERP or similar systems
  • Excellent communication and multitasking skills

Apply now!

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