E-Commerce Marketplace Key Account Manager
Future Careers Johannesburg
This is acommercial e-commerce role, not an administrative position. The successful candidate will take ownership of existing marketplace accounts, improve marketplace performance, increase sales and identify opportunities to expand onto additional platforms.
Duties & Responsibilities- Take ownership of the companys performance across all e-commerce marketplace platforms.
- Manage and grow existing marketplace accounts.
- Identify and establish suitable new marketplace accounts.
- Develop and optimise product listings, including:
- Titles
- Descriptions
- Specifications
- Keywords
- Imagery
- Pricing
- Other relevant content
- Benchmark product listings, pricing and product presentation against leading local and international competitors.
- Monitor and analyse:
- Product rankings
- Traffic
- Conversion rates
- Sales
- Returns
- Customer reviews
- Overall account performance
- Understand and manage the back-end systems used by major marketplace platforms.
- Plan promotions and pricing strategies while protecting margins and profitability.
- Analyse sales patterns and prepare accurate stock forecasts.
- Identify fast-moving, slow-moving and out-of-stock products before they negatively impact sales.
- Produce regular reports covering:
- Sales
- Margins
- Marketplace performance
- Inventory requirements
- Growth opportunities
- Manage and review the work of the E-Commerce Administrator.
- Resolve marketplace issues relating to:
- Listings
- Orders
- Stock
- Pricing
- Content
- Account performance
- Work closely with buying, marketing, operations and finance teams to improve overall e-commerce performance.
- Continuously test, analyse and improve marketplace performance to maximise conversion and profitability.
- Minimum2 years hands-on experience managing e-commerce marketplace accounts.
- Previous experience as a:
- Key Account Manager
- Marketplace Manager
- E-Commerce Manager
- Similar commercial e-commerce professional
- Deep working knowledge of the back-end systems used by major marketplace platforms.
- Demonstrable experience improving product listings and increasing marketplace sales.
- Strong numerical and analytical ability.
- Proven ability to analyse sales data and forecast stock requirements.
- Strong commercial understanding of:
- Pricing
- Margins
- Promotions
- Profitability
- Strong competitor research and benchmarking skills.
- Ability to identify problems and opportunities independently without waiting to be instructed.
- Strong Excel and reporting skills.
- High standards, sound commercial judgement and strong attention to detail.
- Previous experience supervising or directing an E-Commerce Administrator.
- Experience managing multiple marketplace platforms simultaneously.
- Experience with marketplace optimisation, conversion improvement and product performance analysis.
- Strong understanding of e-commerce reporting and performance metrics.
- You are an experienced e-commerce professional withhands-on marketplace management experience.
- You understand that successful marketplace performance requires more than simply uploading products.
- You are highly analytical and able to identify exactly what is preventing a product listing from performing at its full potential.
- You are commercially minded and understand the relationship between:
- Pricing
- Product presentation
- Traffic
- Conversion
- Stock availability
- Margins
- Profitability
- You are proactive and constantly look for ways to improve marketplace performance.
- You are confident conducting competitor benchmarking and using data to make commercial decisions.
- You are comfortable managing an E-Commerce Administrator and taking ownership of the overall marketplace function.
- You have high standards, strong attention to detail and the ability to work independently.
- You enjoy working in a fast-paced e-commerce environment where your decisions can have a direct impact on sales and profitability.
Interested?
Candidates should submit their CV together with a short summary outlining:
- The marketplaces they have managed.
- The size or complexity of the e-commerce accounts they have been responsible for.
- Examples of product listings or marketplace performance they have improved.
- The reports, systems and performance measures they currently use.
Applications without hands-on marketplace management experience will not be considered.
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