Account Manager - IT Sector / Public Sector

In order to be considered the following is required:

• Matric or equivalent NQF Level Qualification
• Sales Certificate Experience (Advantageous)
• 3 - 5 years sales experience in the public sector environment
• ICT industry related experience
• B2B and B2C experience
• Technically astute with the ICT industry product landscape
• Basic understanding of the ICT industry and public sectors
• Sales core competencies such as negotiation and dialogue skills
• Be experienced in the sales journey discussions and tailoring approached to specific clients
• Able to close deals / selling skills
• Be able to resolve complex scenarios
• Be able to understand and build relationship with customers
• Updating of pipeline
• Product knowledge
• Be able to communicate information clear and concise to the customer and business
• Maintaining and building customer, industry and stakeholder relationships

Key competencies:

• Problem solving
• Analytical thinking
• Client focused
• Client presentable, communication, presentation skills
• Creativity and innovation
• Interactive communication face to face and online
• Networking skills
• Organisational awareness
• Negotiation skills
• People skills
• MS Office

Responsibilities:

Generate New Business and Revenue:

• Ensure additional growth in the customer through cross selling an upselling opportunity across the company’s product stack
• Source new business and increases sales opportunities of all
• Maintain and manage the customer base ensuring that requests are managed and handled. New proposals submitted and tender opportunities are managed
• Ensure sales targets / individual revenue figures are met on a monthly and quarterly basis

Account Management:

• Manage all assigned accounts and customer relationships as the interlink with the customer
• Ensure relationships are strong with key senior stakeholders
• Relationship management through ensuring customer site visits and regional manager interlocks are done frequently to ensure continuous engagement
• Customer campaign management in a B2C environment
• Continuous opportunity engagement and customer escalation management
• Ensure regular face to face engagements to maintain the account
• Manage commercial negotiations with the customer (increases and any decline in pricing adjustments) and as well as any new customer commercial requirements.
• Generic customer administrative accountabilities

Maintaining and Retaining Existing Clients:

• Maintain existing business through daily engagement with existing clients to remain abreast of their requirements and movements in the account

Product Knowledge:

• Stay abreast to emerging technologies and solutions within the industry
• Work closely with product team, helpdesk, technical and project management staff to ensure customer satisfaction and problem resolution (this includes being the point of contact for clients and managing escalations between all relevant parties)
• Attendance and networking at work and customer events
• Lead generation, pipeline reporting and customer financial management

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.