Finance and Operations Administrator

Job Description Finance & Operations Administrator

We are seeking a financially savvy, experienced administrator to manage critical organisational functions. This role will focus on building and maintaining high-quality administrative systems, tools, and practices. Working closely with the Chief Executive Officer, the successful candidate will initially lead key areas such as funder administration and financial control, with scope to oversee and strengthen all administrative functions as the organisation grows.

• Providing administrative support to the Chief Executive Officer and managing internal administrative requests.
• Establishing and curating administrative strategies, systems, and standards throughout the organisation.
• Working with leaders throughout the organisation to promote administrative standardisation, organisation, and workflow efficiency.
• Oversight of office management.
• Developing and strictly monitoring reporting plans and schedules.
• Internal and donor reporting.
• Board administration and reporting.
• Governance and compliance research.
• Maintaining statutory records and risk reporting.
• Building high-trust relationships with key stakeholders and partners.
• Compiling and disseminating reports.
• Creating impactful slide presentations.
• Customising and fact-checking standard contracts.
• Continually improving and monitoring compliance to the highest administrative standards.
• Managing international payments and exchange control administration.
• Supporting accurate and responsible financial management through establishing and overseeing financial administration systems.
• Ensuring a robust administrative interface between finance and other operational domains.
• Developing, maintaining, and ensuring consistent use of professional documentation templates and formats aligned with organisational branding.
• Leading the administrative team while fostering excellence and continuous improvement.
• Fulfilling the role according to the organisations aspirational culture, leadership brand, and work ethos.
• Growing professionally and developing personal competence to fulfil the role in a rapidly scaling and increasingly impactful organisation.

• Bachelors degree in Business Administration, Finance, or a related field OR equivalent experience.
• Project administration certification is advantageous.
• Skills & Technical Expertise
• Knowledge of the NPO environment is highly advantageous.
• Knowledge of reporting methods and technologies, especially within an NPO environment.
• Outstanding organisational and time management skills with the ability to prioritise and manage multiple deliverables concurrently.
• In-depth understanding of principles of good governance.
• Strong knowledge of contractual compliance standards.
• Excellent administrative skills.
• Strong ability to develop systems, processes, and tools.
• Outstanding report-writing, layout, and communication skills.
• Meticulous attention to detail, accuracy, and presentation.
• Excellent relationship-building skills.
• Ability to remain calm under pressure, solve problems effectively, and make sound decisions.
• Ability to work remotely.
• Knowledge of and experience with platforms such as Notion, Slack, Microsoft Office, Google Suite, Toggl, etc. would be advantageous.

• Minimum of 5 years experience in a mid- to senior-level administrative role.
• Considerable experience developing high-level reports and impactful presentations.
• Proven track record of establishing and improving administrative systems.
• Demonstrated experience in financial or funder reporting.
• Ideally, experience dealing with financial exchange controls.
• Experience within an NPO environment is advantageous.
• Culture & Values
• Personal values aligned with the organisations aspirational culture.
• High ethical standards, integrity, and a strong desire for continuous learning and growth.
• Commitment to ongoing performance improvement and coaching programmes.

• Flexible work arrangements, including remote work options.
• Opportunity to make a meaningful impact on urban communities around the world through innovative data solutions.
• Monthly therapy stipend
• 22 days of leave (pro-rated).
• Monthly WiFi reimbursement
• Once-off contribution toward the cost of a WiFi UPS, if required.