IT Support & Operations Administrator

At Austell, reliable IT operations are critical to keeping the business running. Were looking for an IT Support & Operations Administrator who is hands-on, responsive, and comfortable working in a fast-paced support environment. This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support.

• Managing and resolving IT support tickets (onsite and remote)
• Providing first-line support for day-to-day user issues including password resets, Microsoft 365 support, printer issues, connectivity problems, laptop troubleshooting, and general IT assistance
• Providing second-line support by troubleshooting more complex technical issues relating to user access, devices, software installations, network connectivity, business applications, and system-related incidents
• Supporting laptops, desktops, printers, networks, and business systems
• Assisting with Microsoft 365 and Azure-based environments
• Managing user accounts, permissions, and onboarding/offboarding activities
• Escalating issues to vendors or senior engineers when required
• Assisting with IT setup, deployments, and operational support activities
• Documenting issues, fixes, and support procedures clearly

• Have 24 years experience in IT support or IT operations
• Are comfortable working in a ticketing / ITSM environment
• Have a good understanding of general IT infrastructure and support
• Are familiar with Microsoft 365, Azure, or Active Directory environments
• Can communicate clearly with users and provide good customer service
• Take ownership of issues and follow through to resolution
• Can work calmly and effectively under pressure

• Diploma or Degree in Information Technology, Information Systems, or a related field
• Relevant hands-on experience will also be considered

• Experience supporting hybrid (onsite + cloud) environments
• Exposure to networking, backups, or endpoint securit
• Experience working with remote support tools

Location: Parktown (Onsite)