Customer Service Collection Agent
Energy At Work Johannesburg
ð¥ WHAT YOULL BE DOING
Youll be the smooth operator behind the scenesrecovering outstanding debts like a pro while keeping customer relationships cool, calm, and collected.
Its all about striking that perfect balance: ð Firm when it counts
ð Empathetic when it matters
â¡ KEY RESPONSIBILITIES: ð Handle outbound & inbound recoverycontact customers via phone & email to negotiate payments
ð Perform account analysisunderstand payment behaviour & reasons for delinquencyð° Set up realistic payment plans to reduce Days Sales Outstanding (DSO)
ð Keep detailed records of all interactions, promises to pay & arrangements in CRM systems
âï¸ Manage dispute resolutionescalate valid billing issues for quick turnaround
â Ensure full compliance with NCA, Debt Collectors Act & fair collection practices
ð¥ DO YOU HAVE WHAT IT TAKES?â 13 years in collections, credit control, or a fast-paced call center
â Smooth negotiation skills that get results
â Clear, confident communication
â A head for numbersinterest rates dont scare you ð
â Excel basics (vlookups, data entry) + debt recovery systems
â Fluent in English (read, write, speak)
â Clean ITC & criminal record
â Matric (RE & FAIS? Bonus points!)
ð WHY JOIN US?
Because here, youre not just chasing paymentsyoure building trust, solving problems, and making real impact.
If this sounds like you, APPLY today
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