Service Desk Jobs in Welkom (KZN)
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Growth ResourcingWelkom (KZN)workable.com
Provide 1st line technical support for telecoms and telephony-related issues
• Log, categorise, prioritise, and manage support tickets through the service desk system
• Troubleshoot and resolve issues relating to:
o VoIP systems
o Desk phones...
Growth ResourcingWelkom (KZN)workable.com
in a dynamic and service-driven environment.
Key Responsibilities
• Deliver Level 2 technical support for customer issues escalated from the Service Desk, ensuring timely and effective resolution.
• Proactively monitor and manage support ticket queues to meet...
Growth ResourcingWelkom (KZN)workable.com
efficiency.
Key Responsibilities
• Provide first-line IT support via telephone, email, remote support tools, and service desk systems.
• Log, prioritise, manage, and resolve support tickets within agreed service levels (SLA’s).
• Troubleshoot and resolve...
Service Desk jobs – More locations:
Growth ResourcingWelkom (KZN)workable.com
Experience
• Previous experience in a Telecoms Support, Service Desk, or Technical Support role is preferred.
• Strong understanding of telecoms technologies including VoIP, SIP, hosted telephony, broadband, and mobile services.
• Good knowledge...
Growth ResourcingWelkom (KZN)workable.com
or Service Desk environment
• Good understanding of Microsoft Windows and Microsoft 365
• Basic understanding of networking concepts (Wi-Fi, TCP/IP, VPNs)
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills...
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